LIVE BROADCAST, Tuesday, January 27th
11 AM CET
Why FAQ when you can E2E? How agentic AI powers true customer experience
During the webinar we’d discuss how implementing FAQs sound nice on paper, but are more often than not a simply bandaid and don’t really help customers. While callers have questions, they don’t simply want to get them answered – they want a solution. Implementing self-service or, ideally, end to end solutions are the ones that are truly beneficial for callers, as they leave the call being able to do whatever they originally intended.
1. Why FAQs don’t deliver real customer value
Understand why FAQ-based self-service often acts as a temporary fix—one that answers questions but rarely solves the underlying customer need.
2. How agentic AI turns questions into End-to-End solutions
See how agentic AI goes beyond response automation to actually complete tasks, enabling customers to achieve what they came for without friction or handoffs.
3. A practical path to E2E customer experience
Learn how to transition from informational support to outcome-driven journeys, boosting customer satisfaction while reducing operational load.
SPEAKER
Lipika Gimmler
Senior Product Marketing Manager at Parloa
Lipika is a Senior Product Marketing Manager at Parloa, driving go-to-market for the company’s AI Agent Management Platform. Her background across analytics, ad-tech, retail, and AI-native products fuels her passion for crafting delightful brand <> customer experiences.
SPEAKER
Romulo Luzia
Senior AI Agent Architect at Parloa
Romulo is a Senior AI Agent Architect at Parloa, leading the implementation of AI Agents that combine conversational intelligence, workflow automation, and system integrations to achieve high-quality, scalable customer resolutions.
PARTNER
Parloa is the AI Agent Management Platform that helps enterprises successfully build, deploy, and orchestrate reliable agents across the full lifecycle – turning customer conversations into measurable business growth. With proven time-to-value, market-leading reliability, and voice expertise since 2018, Parloa helps global brands move fast and ensures every customer interaction is handled with efficiency and empathy.
Digitaler Webinar Pass
✓ Live-Streaming: Exclusive webinar on January 27, 2026
✓ On-Demand: Webinar recording available in our event app
✓ Digital Multi-Touchpoint Networking: Digital networking with all participants
✓ Digital Exhibition: Full access to all services & solutions from our partner Parloa